QUESTIONS AND ANSWERS
Can I save items to Favorites to order them later?
Yes, registered users can save products in the Favorites section.
Do the prices in the by Volina online store differ from the prices in partner stores?
No, the prices in the online store and in the chain's partner stores are the same. The exception is special promotions.
Can I inspect and try on the product?
You can check out the product directly at the post office upon receipt, as well as in our offline store (address in the contacts tab), after calling us first so that we can confirm the availability of the desired product.
How often do new products appear on the site?
New models regularly appear in the assortment of the by Volina online store with the update of collections.
What should I do if the product doesn't suit me?
Upon receipt of your order, regardless of the delivery method, you can unpack and inspect the goods. If for any reason the goods do not meet your expectations, you may not pay for the order. Return this order by courier or return shipment from a Nova Poshta branch. If you decide to return the goods after receiving them, you can return them in accordance with the return terms.
How to return the product?
How to return the goods? - Fill out the return form (you will receive it with your order or download it here ) - Include the goods in the original packaging, the invoice (check) and the completed return form in the parcel (you will receive the invoice (check) and the return form with your order). - When returning the goods via Nova Poshta, provide the following information to the branch representative: Recipient: Sokolova Nataliya Volodymyrivna tel. +38 (068) 744-01-10 Kyiv, branch No. 124 The cost of sending the goods when returning is paid by the buyer.
Within what period can I return the product?
As stipulated by Ukrainian law, you can return the goods within 14 days from the date of purchase.
What documents are required to return the product?
To return the goods, you must provide a shipping invoice and a completed return form (we include forms with each order)
When will I get my money back when I return the product?
The funds will be credited to your account, which you indicated in the return application, within 14 calendar days after we receive the goods. IMPORTANT The card must belong to the customer who purchased the goods